The Tenants Hub | Help and Guidance
⌂   Tenant guidance, made clear

In partnership with Deposits Claim Genie

Help & Guidance
For Tenants In The UK

Choose a topic to find practical information for your next step.

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Our Latest Articles

Practical guidance for tenants, from first agreement to final check-out.

01

Overview of Evictions for Assured Shorthold Tenancies

Renting a property means understanding the agreement, keeping records and knowing which steps can protect your home and money.

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02

Section 21 Notice to Quit

Renting a property means understanding the agreement, keeping records and knowing which steps can protect your home and money.

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03

A Guide To Complaints about letting agents

Renting a property means understanding the agreement, keeping records and knowing which steps can protect your home and money.

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04

Complaints Against landlords

Renting a property means understanding the agreement, keeping records and knowing which steps can protect your home and money.

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05

Fees charged by letting agents

Renting a property means understanding the agreement, keeping records and knowing which steps can protect your home and money.

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06

How Do Deposit Protection Schemes Work?

Renting a property means understanding the agreement, keeping records and knowing which steps can protect your home and money.

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Deposit support

Was Your Deposit Protected?

If your deposit was unprotected or protected late, you may be due a refund. Keep copies of your tenancy agreement and your deposit information.

Explore deposit guidance

Start with a quick check

You may qualify for a refund if:

Your deposit was unprotected It was not placed into a deposit scheme.
Your deposit was protected late The protection happened after the relevant deadline.
You are unsure Your records do not clearly show what happened.

Your starting point

Find The Right Information

Clear routes to guidance for the rental questions that affect daily life.